Plumber Kelvin Grove FAQs
Everything people ask us about plumbing in Kelvin Grove sits on this page, grouped so you can jump straight to the answer you need, from how a quote works to what to do about a gas smell tonight.
If we're late, $100 comes off your bill
- $0 Call-Out FeesNo extra charge for nights, weekends or public holidays
- Available 24/77 days a week, and same-day where we can
- Lifetime Labour WarrantyBacked by our Fix-It-or-It's-Free guarantee (T&Cs apply)
- Licensed and InsuredEvery job done by a licensed plumber. QBCC No: 15024607
If your question is not here, ring (07) 3067 4119 and one of our plumbers will talk it through. Still unsure? Ring (07) 3067 4119 and ask away.
Pricing and Booking Questions
Money first, because that is what most people want to know before anyone touches a tap. These four cover how we price, how you pay and where the vans run.
Call (07) 3067 4119What does a fixed quote cover?
You see the full price in writing before any work starts, and the price you approve is the price you pay, with nothing added once the tools come out.
Do you charge by the hour?
No, we quote by the job rather than by the clock, so a slow fitting or a hard-to-reach pipe under an old Queenslander never turns into a larger bill for you.
How can I pay when the job is done?
You can pay by card or EFTPOS on site when the job is finished, which suits the tenants and owners around Blamey Street who are often out at work all day.
Which suburbs do your vans cover?
Our regular run covers Kelvin Grove plus Newmarket, Wilston, Herston, Spring Hill and Petrie Terrace, and we also work the connecting streets between them in most weeks of the year.
Services and Licensing Questions
Next, what we are allowed to touch and who owns which pipe. The short version: water, drains and gas are all ours to do, and the street side belongs to Urban Utilities.
Call (07) 3067 4119Are you licensed for plumbing and gas work?
Yes, all water, drainage and gasfitting work we carry out in Kelvin Grove is done under QBCC No: 15024607, which covers plumbing and drainage as well as gasfitting for your home.
Do you repair and replace hot water systems?
We do both, and we say which one a tank needs before quoting, because a failed element in a cupboard unit and a rusted base are different jobs, as the hot water pages explain.
Can you find leaks behind walls?
Yes, leak detection starts from the meter and works inward from there, and in unrenovated cottages near L'Estrange Terrace we also test along the old galvanised supply lines for pinholes.
Who looks after the pipes in the street?
Urban Utilities maintains the public water mains and the shared sewer in the street, and everything on the property side of that connection belongs to you as the property owner.
Emergency Plumbing Questions
When water is moving and you cannot stop it, the answers get shorter and the order matters. Read this group before you need it, not during.
Call (07) 3067 4119What counts as a plumbing emergency?
Water you cannot shut off, sewage rising inside, a gas smell or a hot water failure all count, and so does a ceiling bulging with water, as the emergency plumbing pages set out.
What should I do before you arrive?
Shut the water off at the meter if you can, keep everyone away from wet power points, and if you smell gas, leave and call from outside.
Do burst flexi hoses flood whole unit blocks?
They can, because one failed hose on an upper storey runs down through several levels, which is why isolating the building supply comes first at the callout.
Can creek flooding back up my stormwater?
Yes, because Hulme Street and Bishop Street sit inside Council's creek flood mapping, storm pits can fill and hold household drains back until the creek water drops, as the blocked stormwater page explains.
Questions on Local Housing
The housing here splits between tram-era cottages and apartment blocks, and the two throw up different faults. These four answers explain why we ask what sort of place you live in.
Call (07) 3067 4119Are the drains here really that old?
Yes, because the cottages along the old tramline were drained before plastic pipe existed, their earthenware runs crack at joints, and repairs usually wait for a blockage to show up.
Why do apartment fittings fail so often?
Apartment blocks built with the urban village in the early 2000s have fittings of varying quality, and one low-grade hose can wet a neighbour's ceiling, so such failures are common.
Is hot water tricky in a unit?
At the last census, flats and apartments made up 61.7 per cent of local dwellings, so most tanks sit in cupboards or under stairs where access decides the price.
How do I book a plumber in Kelvin Grove?
Ring (07) 3067 4119, tell us the street and what is happening, and we can book a time, with same-day where we can and a fixed quote before any work begins.
